Category: SaaS

Smartphone
SaaS

Is WhatsApp Chatbot Right For Your Business Growth

WhatsApp has approximately 1.5 billion monthly active users in 180 countries, making it a messaging industry pioneer. Furthermore, the app has 96 million downloads in February 2020, demonstrating its widespread appeal. Although WhatsApp began as a platform for consumers to interact with family and friends, a portion of the network is now used by businesses to communicate with customers.

As a result, the WhatsApp Business API and WhatsApp Business application were created. WhatsApp for Business was created to assist medium and large enterprises in engaging with consumers all over the world and sending quick and automatic responses. We will learn about the WhatsApp business, the WhatsApp chatbot, and its different benefits and applications in this article. Let’s get started!

WhatsApp

Reasons How WhatsApp Chatbot Is Right For Your Business:

  1. Omnipresence:

Customers who have had a positive experience with customer service are more inclined to buy from the company again. Customers want businesses to be where they are when they need them. A chatbot takes care of the “when” with its 24/7 automation. WhatsApp also allows you to optimize for the “where” because of its massive market penetration. Your brand and organization are never more than a click away with WhatsApp. Your products are simple to find, and your services are simple to use.

  1. Human intervention:

The issue with brands’ unmanned channels/tools is that human intervention is never fast enough. An email thread can take hours to enlist the help of the appropriate department or agency. Humans, on the other hand, can effortlessly and instantly pick up chats from a WhatsApp Business Chatbot. This allows agents to provide outstanding customer service without having to deal with thousands of repetitive interactions.

  1. Excellent Metrics:

WhatsApp is one of the most effective marketing platforms available. WhatsApp achieves outcomes that leave its competitors in the dust because of its convenience and simplicity. Furthermore, the best WhatsApp chatbot has a delivery rate of 100%, a read rate of 95%, and a conversion rate of nearly 3x that of other channels. This guarantees that your brand’s digital assets engage all of the people who are supposed to see them.

  1. Simple To Automate:

A chatbot enables businesses to automate a major portion of their consumer interactions. WhatsApp Business chatbots can handle everything from generating and qualifying leads to automating FAQs and decreasing support tickets. But that’s just the start; Verloop enables businesses to automate even more. Automatically transfer data from your chatbot to your preferred CRM/OMS system. Use webhooks to pull data from your systems and offer it to your customers in a seamless manner.

How WhatsApp Chatbot Is Right For Your Business?

WhatsApp business chatbots provide businesses with a fantastic opportunity to reach out to a larger audience and provide them with the best customer care that keeps them coming back to you. The following are some of the advantages of using a WhatsApp chatbot for your business owners:

  1. Small, family-run businesses, as well as major corporations, can use the platform
  1. Chatbots on WhatsApp provide a more enriched client experience, which aids in customer retention and engagement
  1. Enhances customer interactions while increasing brand exposure and loyalty
  1. Makes your company accessible through a variety of methods
  1. Clients can receive broadcasts and outbound notifications
  1. Businesses can use an interactive and visual medium to connect with customers
  1. WhatsApp is available worldwide (except in China), allowing you to create a customer-centric chatbot that caters to a global audience

Functionality Of WhatsApp Chatbot:

The following are the top 3 functionalities of the WhatsApp chatbot to look upon:

  1. Secure:

WhatsApp is one of the most secure services on the planet because of its end-to-end encryption. End-to-end encryption on WhatsApp means that only you and the person with whom you’re conversing can read what’s sent, with no one in between, including WhatsApp. As a result, WhatsApp is an excellent platform for sending messages containing sensitive information. WhatsApp can be used to send OTPs, transactional updates, and follow-ups.

  1. Media Rich:

Apart from its mobility and ease of use, WhatsApp’s media richness makes it an excellent platform for businesses to communicate with their customers. Unlike email or phone support, brands can send photographs, videos, gifs, audio recordings, and documents using WhatsApp.

  1. Ease Of Use:

WhatsApp is known for having one of the most user-friendly and straightforward interfaces available. As a result, all clients will be able to use the platform to its full potential – without needing to be technologically savvy. This facilitates user onboarding and increases user retention. When businesses utilize WhatsApp Business Chatbots for customer service or lead generation, their customers get the same great experience they’ve come to expect.

Wrapping It Up:

Today’s businesses recognize the necessity of reaching out to clients where they are already. One of the most significant benefits of WhatsApp Business and WhatsApp Business chatbots is that they can assist in the development of a steady and long-term relationship with your clients without requiring them to seek you out on multiple platforms. 

Businesses can profit from the benefits of a devoted audience and better engagement afforded by WhatsApp by developing a user-friendly chatbot. Customer support operations may be streamlined with the correct chatbot platform, and your consumers will receive better service than your competition.

________________________________________________________________________

Author’s Bio:

Alishba Memon is a content writer at Botsify. She is a staunch believer in the theory of making anything happen. She specializes in SEO writing and content writing. She aims to spring up in a pragmatic way.

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Author: Alishba Memon

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LinkedIn: https://www.linkedin.com/in/alishba-memon-2b38a7190/

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Email: alishba@botsify.com

New technology
DevelopmentSaaS

New Trends in Technology

Today, technologies are growing so rapidly that change and development will be quicker and that the rate of change will accelerate until it is finally exponential. But technological trends and technological advances have not evolved alone, and much more has altered this year as COVID-19 emerged, making IT workers understand that tomorrow’s job would not remain unchanged in the contactless world. And in 2020-21 an IT expert will always learn, unlearn and relearn (out of necessity if not desire).

What do you mean? What does that mean? It implies that new technological trends remain up to date. It implies looking ahead to knowing what abilities you need to know tomorrow to find safe work and even to learn how to get there. The majority of the global IT people work from home and are all bowing to the world’s epidemic. And if you desire to take advantage of your time at home, here are the 9 new technology trends you should take care of in 2021 and try to acquire one of the positions that this new technology trend will produce.

Machine Learning and Artificial Intelligence (AI)

Processor
Processor is a major part of any artificial intelligence device

Artificial intelligence or AI has garnered great enthusiasm in the last decade, but is still one of the technological trends, because it only plays an early role in the significant impact on how we live, work and play. AI is already famous for its picture and language recognition capabilities, navigating applications, smartphone staff, ride-sharing apps, and many more. Coding techniques such as code obfuscation will help to make machine learning more secure.

Furthermore, AI will be used for analyzing interactions in order to determine connections and insight underlying the information provided, for predicting demand for services such as hospitals which enable the institutions to make better choices concerning the use of resources, and for detecting changing patterns of customer behavior by analyzing data in near real-time. Also

By 2025 the sector will increase to 190 billion dollars with over 57 billion dollars worldwide expenditure on cognitive and AI systems in 2021. New employees are being generated for development, programming, testing, support, and maintenance, to mention a few, with AI extending its wings across industries. On the other side, AI is also now offering some of the highest wages, starting in the range of more than $1.25,000 (machine-learning engineer) each year, and rising to $145,000 (AI architect).

In every manner of businesses, machine learning also uses the subset of AI, generating an enormous need for trained experts. Forrester believes AI, machine learning, and automation will generate a further new trend of technology in the USA by 2025, occupations include professionals, data scientists, automation specialists, and content curators!

But since 2020, AI is the next trend technology and the poll believes it will be of major importance for the future!

Quantum Computing

Network
Schematic display of network

Quantum computing, a kind of calculation that benefits from quantal phenomena such as superposition and quantum enmeshment is the next great technological innovation. This wonderful technological trend also contributes to the avoidance of coronavirus transmission and the development of possible vaccines owing to its capacity to quickly query, monitor, analyze and use data independently of the source. Another area in which quantum computing is finding banking and financial applications for credit risk management, high-frequency trading, and fraud detection.

The number of computers at quantitatively large companies, such as Splunk, Honeywell, Microsoft, AWS, Google, and many more, are now many times quicker than normal computers. The world quantum market is expected to generate sales of above $2.5 billion by 2029. You have to have knowledge of quantum, linear algebra, probability, informatics, and machine learning to create a distinction in this new trend technology.

Virtual reality and increasing reality

Virtual reality (VR) and increased reality (AR) and extended reality are the next outstanding technological trend (ER). VR plunges the user into a world while AR improves its environment. While this technological trend has been utilized mostly for games, like VirtualShip a simulation program used by U.S. Navy, Army, and Coast Guard captains have also been used for training.

By 2021, we are expected to increasingly incorporate various types of technology into our lives. Typically operating together, AR and VR have a great potential for training, entertainment, education, marketing, and even rehabilitation after the accident, alongside some other new technologies we have listed in this list. It may either be used to teach surgeons, to provide a richer experience to museums, to expand thematic parks, or even improve marketing, as in the case of this Pepsi Max bus shelter.

Blockchain

Bitcoin
Crypto currency is very popular nowadays

While most people believe that blockchain technology is beneficial in many ways with respect to cryptocurrencies such as Bitcoin, blockchain offers security. Blockchain may be characterized as information you can add only to, not remove, or modify in the simplest of ways. That is why you use the word “chain” to make a data chain. The fact that the prior blocks cannot be changed is what makes it so safe. Moreover, blockchains are supported by consensus, thus nobody can take the data under their control. You do not require a trustworthy third party to control or validate transactions using blockchain.

Several disciplines include and utilize blockchain, and with the usage of blockchain technology, the demand for qualified experts rises as well. From a bird’s eye perspective, a blockchain developer specializes in the development and development of blockchain technology architecture and solutions.  This technology revolutionized the market of cryptocurrency. Using wallets such as Exodus Bitcoin Wallet, a blockchain-based technology, you can start trading.
If you’re fascinated and want to create your career in this trending technology by Blockchain and its applications, then this is the ideal moment to start. You need to have practical expertise with programming languages, basic OOPS, flat and relational databases, data structures, Web application development, and networking to get to Blockchain.


Two monitors
DevelopmentSaaS

Progressive Web Apps: Future Of Web Development

Introduction

Mobile devices, such as smartphones and tablets, have changed the way that many people access the internet.

According to Statista, there are 7.1 billion smartphone users in the world now, which indicates that 80.76% of the world’s population owns one.  These numbers show that a huge amount of internet users are now connected via mobile devices.

A very important challenge faced by businesses is how to reach out to both mobile and desktop customers without having to create and manage both a mobile app (iOS and Android) and a responsive website.

With so many people using mobile devices to browse the web, developers have started designing more simplistic websites for users who don’t have time to download bulky applications. 

These websites are called Progressive Web Apps (PWA), and they behave like native mobile apps but can be accessed from almost anywhere with an internet connection. Because of this, PWA is the latest trend in web development.

In this Progressive Web Apps post, we’ll cover what PWAs are and the difference between Progressive Web Apps and native apps. We’ll also go over some of the benefits of developing a PWA and how organizations use PWAs.

What are progressive web apps?

Computer
As seen on monitors, the new website is developed

Progressive Web Apps (PWAs) are web applications that use modern web capabilities, such as service workers and push notifications, to deliver an app-like user experience, such as working offline or push messages, making them more user-friendly than traditional web apps.

Components of Progressive Web Apps (PWAs) include a website, which is the basis for your application; service workers, which allow PWAs to work offline or on low-quality networks; and a web manifest file, which describes the web app to the browser so it can be displayed full screen on launch.

Website

The first step is to create a website that will serve as the basis for your application. It should adhere to responsive web design principles and be as small as possible: the first interaction should be quick and painless. There is no need to install a development environment because PWAs are created using HTML, CSS, and JavaScript, just like any other website.

A website that uses different technologies (e.g. web app manifest, push notifications) to make it act like an app. The web app works like a normal website, but once saved to the device home screen, it can send push notifications and work offline.

Service Worker

A service worker is a script that runs in the background of your application. It is only active when you’re online, which allows you to send push notifications and keep data synchronized even when the web app is closed.

Website Manifest File

A manifest file is a simple JSON file, which tells Chrome how your web application should look once installed on the user’s device. It provides information about the application’s name, its icon, where to start or activate it, and more.

Top benefits of progressive web apps

There are many advantages of using PWAs over traditional native applications, and they include:

Smaller and lighter

The average application is about 25MB, while PWAs are usually less than 100kb. This is because the only file required to run a PWA is the manifest.json, which can be as little as 4kb in size.

Budget-friendly

They are a cost-effective way to engage with your existing user base and gain new users as they can be saved to the device home screen. It is also possible to send push notifications to both Android and iOS devices without building two separate applications.

Easy to maintain

Because PWAs are web-based, there is no need to update them separately. Instead, they can be updated as and when required, directly from the server. This means no additional storage space on the device is used as well as the user requires less effort as they don’t have to download a new application after an update.

Low bounce rate / increased customer engagement

PWAs provide a way for users to engage with your website even when they’re offline. For example, users who add your web app to their home screen won’t have to wait for it to load each time they open the browser, which leads to lower bounce rates resulting in higher customer engagement.

Offline mode

PWAs also work offline and can be used even when the device is not connected to a network. This is because the data required to use the application is stored locally. This means that your site will still be accessible even when a connection isn’t available, ensuring continuity of service and making it an attractive option for users with poor or no internet connectivity.

No app store submission

There is no need to go through the app store submission process and wait for approval. The Google Chrome store automatically detects changes made to the manifest file, allowing you to distribute updates directly from your server without resubmitting your app or making changes on a developer’s end.

Use of hardware features

PWAs can be used to access a device’s hardware, such as the camera or microphone, without going through the app store submission process. This is useful if you want your users to take photos and upload them directly to your website – something that would otherwise normally require an app store submission.

Mobile like behavior

PWAs behave like mobile apps and load instantly on devices. They can also send push notifications to users, which means you can stay in touch with your customers without them having to manually check for updates.

Progressive web apps vs native apps: Difference?

Gadets
Progressive web apps are the future of web development and are easy to access

A native app is a non-web program designed for a specific platform, written in a programming language specifically for that platform. This means it can only be run on the operating system for which it was developed, while PWAs work across different platforms, including iOS and Android devices.

A progressive web app uses modern web standards to provide an app-like experience using Application Cache (AppCache) and service workers. These features must be used in combination to take advantage of the “app-like” nature progressive web apps provide.

One of the main differences between a PWA and a native application is that PWAs run on different platforms, while native apps are for one platform only. This means fewer development costs as well as app store fees. Additionally, there’s no need to build or maintain two code bases since they can be built and maintained on one platform.

PWAs run on browser-like websites, while native applications are installed onto a device like traditional software. This distinction makes PWAs more secure, reliable, and faster than native applications.

  • Cost of development and maintenance

Native apps require developers with expertise in the particular platform for which they are intended, as well as a great deal of time, effort, and monetary investment. This means native app development is usually more costly than PWAs.

Due to their browser-based nature, PWAs can be tested on real devices through an emulator or a simple addition of a meta tag on the website’s head section. No installation is required, so it can be tested directly from a web browser. This saves time and lowers development costs since no developer expertise is required for specific platforms.

  • Convenience

PWAs can be easily distributed and updated on the web, while native apps must go through an app store where they need to meet strict requirements set by platform owners. This means that the frequency of updates is greatly increased for PWAs.

  • SEO & discoverability

PWAs are discoverable through search engines, making them a quick way for users to find your app. Since they behave like traditional websites, PWAs also have the advantage of being indexed by search engines as opposed to only those that meet specific store requirements or those that are submitted as per store guidelines.

  • Security

PWAs are more secure than native applications since there is no need to protect the operating system or device from application threats.

  • Installation

A PWA does not require installation like a native application, making it easier and more convenient for the end-user. However, some browsers will prompt users to add the website as an app if they visit often enough. With this method, there is still no need for an application store submission or update process since PWAs can be updated from the browser itself.

  • Performance

PWAs are faster than native applications since they run on a web engine rather than directly on the device. In contrast, they may be slightly slower when compared to a fully optimized native app. However, this difference in speed is offset by their advantage of being updateable from within the browser itself with no outside interference required.

How Do Organizations Use PWAs?

Leading businesses are driving increased support for PWAs by adopting that they are used to their maximum potential. Below are some instances of progressive web apps to demonstrate the growing importance of progressive web apps:

Google is using PWAs in their NewsStand, which offers users the ability to browse various topics, download content for offline browsing, listen to podcasts, and more with little data usage. On top of that, Android users will now see an “Install” button when they search for apps on the Play Store – this feature will be rolled out later this year.

Apple app store functions as a PWA that allows users to search for apps from their browser, then install them from the mobile device itself. This is similar to how Google Search works on Android devices with the Play Store.

Forbes is using PWAs in a way to improve page views and time spent on their site. Instead of visitors having to wait for the web page to load with ads, Forbes has created a PWA that allows users to download content for later use when they have no connection. Additionally, when not online, users can still read articles from the cache version of the website allowing for a more fluid user experience.

Flipkart also uses PWAs in their online shopping experience by keeping track of user preferences and allowing for context-based search results. Customers can also integrate the Flipkart app with the website, so they don’t have to leave the device to check out.

Twitter has been using PWAs for a while now, allowing users to open the app from a mobile browser without going through any extra steps. This has been great for users since opening links from non-native apps fall back to mobile websites.

Conclusion: Are PWAs the future of web development?

PWAs are becoming more and more popular among smaller companies that want to increase their user base but don’t have the funds for a fully-fledged app. They’re also great for larger corporations who are already used to web software which can save them time, money, and effort when it comes to updating content or rolling out new features.

The bottom line is this: PWAs may not be able to replace native apps altogether in every industry – but they offer many benefits that make them worth considering if you’re looking into creating your own mobile application. If you need help deciding whether progressive web applications are right for your business needs, contact our web development company today! Our team of expert developers and analysts will show you how we’ve helped other businesses succeed with PWA solutions.

Database
SaaS

Modernizing Cloud Platform: Don’t Worry Data Lake Got You Covered

Data lakes are succeeding hybrids frameworks that are capable of addressing big data problems while also enabling new heights of true intelligence. Their scalability system can handle very huge data quantities, and it accepts data in its rawest form from a wide range of data sources, including the internet. In order to serve as a complement to your database system, it also serves as a foundation for computer vision and genuine analytic tools in a cooperative way. 

Despite decreasing compliance issues and shortening time duration of discovery, Snowflake data lake services allow the democratization of data via identity entry while also democratizing data. By successfully creating and using data lakes, businesses may reap a variety of advantages. 

Some of the major advantages of Snowflake Data Lake: 

  1. Development is being accelerated. 
  2. Connection with organizational objectives 
  3. Adaptability and adaptability 
  4. Administration and successful implementation are two important aspects of every organization. 
  5. Quality, safety, and confidentiality are all important considerations. 

Modernization of data warehouses and lakes presents many difficulties 

Customers encounter a variety of obstacles when it comes to speeding their cloud machine learning algorithms projects. In fact, as per McKinsey, approximately 70 percent of companies attempting to grow digital applications in the cloud will fail in their efforts. A study of the business noticed that 95% of CIOs had difficulty putting combining data from various platforms in order to evaluate the effect of IT expenditures on the company’s bottom line. 

  • Common problems, such as those listed below, may cause cost and complexity to rise. 
  • The amount of data being generated is increasing all the time. 
  • There is a lack of synergy among individual solutions. 
  • Failure to adhere to especially data and control standards 
  • The integrity of the network system from beginning to finish is lacking. 
  • keeping up with constantly evolving technology is a challenge 
  • Materials are in short supply. 

How is Data Lake the trend and how can it overcome the challenges? 

A simplified view of database storage on the internet
  1. Data lakes, whether managed or unmanaged, are the trend of a not future, and they are set for becoming crucial parts of the contemporary data structure. It allows businesses to handle the large amount, variety of data formats, and real-time accessibility of data that is produced today with the versatility, durability, and mobility that they need. They may also democratize access to the data for a greater number of people for almost any reason. 
  1. Data lakes may be an excellent initial step for many businesses, especially when used to supplement an established corporate data warehouse (DW). Additionally, it provides you with greater versatility and efficiency in terms of information handling and collecting uncontrolled, semi-structured and method of investigating, as well as allowing you to free up capacity in your data warehouse for data analysis analyses. It’s also a use case that, in most cases, results in a definite return on the investment. 
  1. Data democratization is also beneficial when it comes to avoiding data silos. Users who have been granted access to the data are not subject to any limitations. The Data Lake method helps in managing all of your data from a single location, centralizing a variety of data forms and kinds, and providing access to everyone authorized stakeholders at any time. 
  1. DLs are more versatile they do not need the forecasting of every other business aspect throughout the development process. You may gather data without consideration to its organization initially, provided you plan to impart structure to the data since the very start of the meeting. In other cases, though, this is precisely what you want to accomplish, particularly if a portion of your database is shared and consumable along with a variety of economic activities. 
  1. When data is ingested into a data lake, there is no need for data modeling to take place. It is possible to do so throughout the process of locating and examining data effectively. It provides unparalleled freedom in terms of asking any commercial or industry inquiries and drawing inferences. 
  2. It is necessary to develop a high availability absorption system that pulls data from a variety of sources, including WebPages, mobile applications, social networking sites, Internet of Things devices, and current Data Management systems. It ought to be able to operate in bulk, yet another, or genuine methods, and it must handle all kinds of data, as well as new information sources, to maximize its flexibility. 

Bottom Line 

Maintaining a high level of customer engagement is critical to keeping the competition at bay for any company. As the company becomes more digital; the availability of data as well as the quickness with which it can be developed and deployed would become progressively important considerations. The data lake is a pipe dream which could meet all of these requirements. 

Webinar
DevelopmentSaaS

Why You Should Start Using Webinars for Your Business

Webinars add significant value to any business. In modern companies, webinars are used for marketing, educating, training, or product launch. Whether you want to promote a new business or increase sales of an existing business, webinars are beneficial to get things done.

In this article, we have penned down some of the top benefits every organization can get by using webinars for their business.

Top reasons to use webinars for your business

Position yourself as an expert in your field

Even though you conduct a free webinar, your audience cares about it a lot. And a free webinar doesn’t mean that you cannot exchange valuable content during the webinar. Your audience has to book a slot for your webinar, mark the date in their calendar and give you more than 1 hour of their time to listen to you. It positions you as an expert in your field, even before you start the webinar.

Communicate with people around the world

It is one of the crucial reasons why webinars are considered effective channels of marketing for any business. You can communicate with any number of people around the world, virtually, through webinars. Moreover, both the host and the audience need not move out of their homes or offices to attend the webinar.

Is it possible for every client to travel across the globe to have 1-on-1 sessions? Every business cannot afford 1-on-1 meetings all the time. 1-on-1 meetings in person are more effective in any business than webinars. So, having a remote webinar helps the hosts to connect with hundreds of audiences at once at no extra expense.

Keep your audience engaged with valuable content

A man is attending a webinar session

Webinars are best for two reasons: Scarcity and engagement. In the first scenario, when the audience misses either a part of an entire webinar, they will miss the valuable content you will deliver. Hence, it gives a feel of scarcity to your audience. They feel the pain of missing your webinar.

In the second scenario (engagement), every audience can chat with you, ask their queries, and solve it instantly. When the audience gets their queries answered, they feel more engaged and focused on your content. Ask your audience as many questions as possible and prepare tailor-made content for them. It will help you establish short trust among your audience and generate sales with no or minimal cost.

Generate new leads and build a relationship

Every business runs on leads. A company with high-quality leads never needs to worry about growth. Webinars are one way to generate high-quality leads for any business, as they attract a new set of audiences and ultimately convert them.

For every webinar, registration is a must. When registering, people leave their personal information like email ID, phone number, and address to attend your upcoming webinar. It means that the audience is interested in whatever information you share during the webinar and opted to join.

You can generate new leads for your webinar through organic promotions like referrals, affiliates, etc., or by running paid campaigns on social media platforms like Facebook, Twitter, etc.

Once you have the new leads generated, it is time to share valuable content in your webinar. You must help the audience understand how your product can help solve their problems. Once they start interacting with you over the webinars, a relationship is established. 

It will create a great first impression among the new leads and help you drive either regular conversions or seasoned conversions.

Invite guests and leverage their audience

Having industry influencers and specialized guests at your webinar will often help you leverage their audience to drive attendees. Webinar platforms like Clickmeeting allow you to invite multiple guest hosts to make your webinar more effective.

Apart from getting exposure for your business, you can also borrow the credibility of your guests. Since the industry expert is associating their name with your brand, you’ll further establish yourself as an expert. The result will be an increase in attendance rates, social sharing, and overall excitement.

Speed up your sales process and ROI

Revenues are significant to drive your business. If you are unable to convert your potential leads to customers, your business cannot grow fast. Webinars can help to speed up this process as it does the initial funnel set up for you. It enables you to build trust, kill your customers’ doubts, and deliver value to them in the shortest time.

For example, if you have spent $5 to run ads and get each signup for your webinar, and your webinar gets $5 average earnings for every audience, then you already broke even. Post webinar, whatever sale you make is considered a pure profit.

Conclusion

Webinars are one of the most potent ways to improve sales for your business. Whether it be increasing sales, generating new leads, or training your customers, webinars prove to be very effective.

7 Social Media Strategies for Business Success
SaaS

Essential Hardware and Software Solutions for a Productive Virtual Office

The concept of a virtual office might not be new, but it has definitely been booming around the world in recent years. Initially driven by technological advancement but nowadays boosted by the COVID-19 pandemic, virtual offices have started popping up all over the world to facilitate remote work and keep businesses afloat. After all, just because you were forced to send your employees home doesn’t mean that you can’t resume your operation remotely, or that you can’t effectively manage a decentralized workforce.

However, for all the advantages that remote work brings to the table, there’s no denying that it poses some challenges that you need to overcome in order to thrive in the digital world, especially if you’re running an online business. Building a productive virtual work environment requires the right leadership skills and managerial processes, but it also requires the right software and hardware solutions.

Here’s the kind of software and hardware you need to build a productive virtual office.

Great peripheral gadgets make all the difference

When people are working from home or remotely in general, they need to decide on the kind of devices they’re going to use to communicate and collaborate with teammates. You can choose between a laptop and a PC, for example, but if you want to be as productive and efficient as possible, you should pay special attention to the peripheral components.

These include a mouse and a keyboard, but more importantly, these are your audio and visual gadgets like a proper headset and a quality camera. Ideally, you’d want to get a quality headset instead of using speakers and a built-in microphone, because you want to be able to hear and speak to your colleagues without any interfering noise.

Likewise, a quality full-HD camera with 60 FPS will make all the difference and produce that crystal-clear image that will just make your experience that much more enjoyable during video calls and presentations. 

Using the right software to maximize productivity

Productivity tools for virtual offices and remote workers come in all shapes and sizes, but they all serve the singular purpose of making your time at work more efficient and effective. Your goal should be to automate various menial processes so that you can focus on the complex, mission-critical tasks, but also to implement productivity tools that will help you improve your remote team’s productivity.

As you assign IT equipment and peripherals to your remote workforce, it is also important to ensure their devices are always functional so operations can keep running seamlessly. Investing in an IT asset management solution will enable you to keep complete track of all your IT equipment and resolve any hardware breakdown issues instantly, should they occur. 

For example, a staple software solution for a decentralized workforce is a project management tool, which should be a comprehensive tool that allows you to retain control of every project from inception to completion. The right cloud-based project management tool should provide you and your team with:

  • Comprehensive visual boards
  • Time tracking features
  • File management
  • Messaging features
  • Performance reports
  • Project timeline features visualize the progress of work

With such a comprehensive tool, you will be able to collaborate easily with your remote team and keep every project on track. 

Fast and reliable internet across the board

It should go without saying that every virtual office needs to have a fast, reliable, and stable internet connection. The modern business world runs on the web and various digital technologies that directly rely on a stable internet connection, so it’s important to keep all of those services running when you’re working in a virtual environment.

Having 4G internet available at all times is one of the best ways to secure fast internet speeds, and installing a 4G flybox is a great way to get fast mobile internet along with a reliable Wi-Fi network that will keep you running throughout the day. You want to make sure you have a good mobile network when you’re on the move, but also a strong Wi-Fi connection that doesn’t dip at any point during the day when you’re working from home. 

Opt for stable and feature-rich virtual meeting software

Virtual meetings have become ubiquitous in the modern business environment and when it comes to remote work, they are essential for productivity, efficiency, and ultimately, success. You and your teams need to meet on a regular basis to keep things moving along, set clear expectations, brainstorm effectively, and bring amazing ideas to life.

To do all of this, you need a reliable, feature-rich virtual meeting software. The software you’re using should provide a stable, quality listening and viewing experience, and it should allow you to share your screen, chat with team members in the sidebar, enter presentation mode, and much more. 

Use cloud storage for easy access, security, and collaboration

Finally, make sure that you’re using the right cloud storage solution to quickly and easily share your work with team members, but also keep your files in a safe and secure digital environment. There are many cloud storage options out there that are reliable and offer numerous perks to free and paid users, and providers like Google offer excellent support, features, and storage for free to business users as well.

Over to you

Creating a truly productive virtual office is a difficult task, but with the right hardware and software at your side, you can do it with relative ease and minimal financial investment. Be sure to implement these tools into your virtual work environment and watch as productivity and efficiency start to rise across the board. 

SaaS

Reasons for your SaaS to speak Spanish

Collaboration with Nementio

The SaaS market is booming, and they are the future. From video games to content and of course business services, they are all moving to the cloud. It is impossible to see the future, but it is true that sometimes it is easy to see the dynamics of the market.

Powerful companies like Amazon are getting a lot of their revenue from their online services. Amazon web Services, the division of this company that deals with cloud services, generated 45.4 billion dollars in 2020.

Undoubtedly, 2020 was the year in which, due to the situations caused by the COVID-19 pandemic, the SaaS market exploded. Telework was the opportunity for many companies to make the leap to the SaaS market.

What is the SaaS market?

SaaS, or better known as software as a service, offers the possibility for users to connect to applications through cloud hosting over the internet. This means that it is a method of having applications without having to download anything, with better updates and constant improvements.

On the other hand, this type of application allows users to remotely connect to the entire infrastructure of the organisation simply by having an internet connection.

Digital transformation has led to the emergence of different markets and this is one of the ones that have been having the most impact for years.

Most of the companies that opt for this business model to implement it in their everyday tools are those that want to optimise their business. Companies that want to grow, that embrace new changes, that easily adopt technologies and integrate them in a natural way.

The benefits of working in the cloud and having software in the cloud have been visible for many years before the pandemic. But it took a trigger for more people to start optimising their ways of working.

3 advantages of having your SaaS in Spanish

When we talk about a SaaS product, it is assumed that it is a digital product and that it is easier to change its language. In other words, the cost of changing the language of a digital product is lower than if we want to do it with a physical product.

That is why, when we have developed all the software and put it into operation, having it in a language, such as Spanish, will give you many more opportunities for sales. Here are some of the advantages that we believe to be the most important.

1.      The potential of the Spanish-speaking market

Spain is a nation remembered for its great historical encounters, for its mix of cultures and for being a great global empire in ancient times. Currently, according to the World Bank, Spain’s economy is the ninth largest.

But when we talk about the Spanish-speaking market, we are not only referring to Spain as a country, but there are many countries that speak Spanish.

If we talk about the Spanish language, we have 405 million native speakers, spread over many countries. There are 30 countries that speak Spanish.

This data is very important, because more than the global number of speakers of a language, it is very important to know the number of native speakers. This is because the first choice of these people will be to use our application in their language.

Imagine for a moment entering an audience of 405,000,000 people with a simple translation/localisation into Spanish.

2.      Low investment for high profitability

Selling SaaS services in Spanish-speaking countries is relatively simple compared to other markets. The investment required is minimal if we consider that we only must carry out the following three steps:

  • Translate your software: You simply need to have the multilingual options activated in your software. From there, you simply need to have someone who speaks both languages to translate it.
  • Marketing strategy: You will need to define a marketing strategy so that your efforts are not wasted. To do this, choose the platforms on which you want to show your audience that they will now be able to use your tool in Spanish. We recommend that you get a Spanish marketing agency specialised in SaaS in Spain, such as Nementio.
  • Get support in Spanish: It will be important that apart from having the tool in Spanish, you offer coverage of problems in your own language. To do this, have people within your organisation who speak both languages so that it is easier for them to resolve doubts and your customers are more comfortable.

3.      Improve your brand image

If you have taken the above steps by caring about your new customers from another country, you are on the right track. These customers will have noticed that you care about them and give importance to their culture. Approaching them in a caring way and showing them that you want to be part of their culture will make them see that your brand is responsible.

Translation alone is not enough; you must make sure that the target audience has the localised tool. In other words, it must have the cultural nuances of their language.

It is not simply a matter of using an internet tool to put the content in Spanish, but rather it must be a careful translation that shows that it has really been done by a native speaker.

Take care of your translation and generate from the first glance a good feeling in the client.

Finally, if you need more information about taking your SaaS to another level with the translation of the platform, we will leave you some extra content: here you will find more detailed information about the SaaS market in Spain.

DevelopmentInsightsProductsSaaS

6 Pro Tips to Master your Mac

Introduction

The past decade has seen Apple rise from just another tech company to one of the largest tech corporations ever. Past innovations (such as the iPhone) helped bring Apple up, and since then, Apple’s devices have permeated society, with iPhones found everywhere.

But what about Macs? While Macs suffer from heavy competition from Windows, they’re still a great option, especially for people in creative industries. But Macs aren’t perfect out of the box. Fortunately, users can improve their Mac experience and learn how to get the most out of their Macs. 

6 Tips for Mac Users

Listed below are 6 ways you can get the most out of your Mac. All of these are extremely easy to do, and while a couple requires you to shell out some money, it’s 100% worth it!

1. Use Spotlight to Quickly Convert Units and Currencies

Converting currency quickly becomes a headache, especially if you’re doing it often. And while you could use online programs to convert currencies quicker, you could also use macOS’s built-in Spotlight.

Spotlight’s main use is to search through a Mac’s files, but it can also be used to convert currencies, measurements, and other units. Just type in the unit or currency you wish to convert on Spotlight.

2. Use Mail to Directly Sign PDFs

Despite living in the age of the Internet, many still require physical signatures for contracts. But what if you could use your signature digitally, sign contracts through PDF?

Well, you can!

Mac’s Mail app allows users to sign PDFs through email, making it much easier to finalize agreements without requiring an external program or physical signature,

3. Download a VPN for Security

Some people believe Macs are immune to viruses and malware—this is not true. Macs are just as at risk as Windows machines, meaning users need to protect their Macs. One way to do so is by downloading a VPN on your Mac.

A VPN encrypts your data and hides its IP address, meaning cybercriminals can’t steal your data even while you are on a public network or an unsecured website.

4. Activate Split Screen to Improve Efficiency

Managing multiple windows and tabs is taxing, especially on smaller Macs. Seriously, who wants to deal with 5 windows on a 12” inch screen?

Fortunately, current versions of macOS contain Split Screen for apps, the ability to display multiple windows side-by-side. This makes it easier for users to access other windows and can help keep things organized.

5. Send and View Texts on Your Mac (if You Have an iPhone)

The good thing about Apple’s ecosystem is that each device works with other devices. For example, if you have an iPhone, your iPad can receive the same texts and messages. Oh, and so can your Mac.

With an iPhone, your Mac becomes more than a laptop—it becomes a secondary phone. You can use your Mac to text others, make calls, and even play games! 

6. Take Advantage of iCloud

Macs come with different storage options, with 128GB being the cheapest. Paying for extra—cashing out an extra $100 or so—can be intimidating. But do you even need more storage?

If you’re only working with documents and the occasional video, you may be able to get by with 128GB and iCloud, Apple’s cloud storage service. Users get 5GB free but can pay .99 cents a month for an extra 50GB.

ProductsSaaS

How Seniors Are Using Technology

According to an interesting article that broke down mobile connection metrics across the globe, there are now more cellular devices on planet Earth than people. That means, in a general sense, that people, young and old, are relying on these devices to facilitate their needs. While many mobile users fall below 50 years of age, many seniors are beginning to understand how valuable connectedness is. Located below are areas in which senior citizens can benefit from using mobile devices and apps.

Food Delivery

One of the daily tasks that become increasingly difficult for individuals as they get older is getting a meal to eat. While many of us have no issue going into a restaurant or store to purchase items, this task seems daunting for an elderly individual. Luckily for them, smart-device applications have been created to make the process of getting a meal easier for older users. 

Seniors will find their lives easier when they can open an app, place an order, and have the food delivered to their residence in a fraction of the time as the traditional method. Furthermore, on account of the current pandemic, seniors may opt for contactless delivery services to ensure their safety. Simply put, you can’t go wrong with this technology!

Tracking and Emergency Services

One of the biggest solutions for independent living that seniors can use to gain peace of mind is by using apps that can track their location in times of emergency. When asking seniors about their fears as they become older, they tend to express emotions about falling or becoming injured without anyone knowing. Their fear is real, too. Most injuries that seniors experience go unnoticed, as they’re unable to make it to a phone or computer.

The beauty of using these applications is that it allows an all-encompassing means of staying protected in the future. Should you decide to use a mobile application like this, here’s what you need to look out for:

  • Easy-to-use navigation and straightforward interface design.
  • The ability to talk to real people at a moment’s notice should something go wrong.
  • Predictive technology that allows healthcare professionals to remain alert in potentially dangerous circumstances.
  • Data points that allow caregivers to build a working history with the patient.
  • Peace of mind for both the user and the user’s family. 

Medication Organizers

One of the main components of a senior’s day consists of taking medication on a schedule, thinking about their next dosage, and making sure they didn’t skip any supplements. The beauty of mobile apps is that they can act as an all-in-one assistant that keeps seniors on track for the day. Do you know an older individual that has difficulty taking their medications on time? Do they often find themselves getting off schedule, or in worst-case scenarios, completely forget to take their prescriptions for days on end? If so, it’s time to use a mobile app to alleviate their worry.

Reminders and alerts will act as a gentle reminder for the individual in question to maintain a productive schedule. When they take their medications consistently, you improve their quality of life and allow them to lead their days more freely. These mobile apps are a must-have!

Transportation

Let’s face it, getting to appointments and running errands can be a hassle, more so if you’re older. We also run into the problem that most seniors cannot safely get behind the wheel of a car to travel from point A to point B. With transportation apps available on mobile devices, seniors can rest assured that they can get where they need to be on time. Should they need to get to an appointment, run a quick errand, or meet up with a friend, these apps have their back!

As you can see, technology is not a series of devices reserved for younger generations to communicate with one another. Millions of older people living around the globe are finding new and unique ways of improving their lifestyle by implementing proprietary software. If you know a senior that could benefit from using these technologies, discuss it with them in the upcoming future. Who knows, you may improve their quality of living and allow them to live life on their terms.

MartechProductsSaaS

Customer Data Platforms

With increased businesses and competitors, most marketing organizations are looking for efficient ways to target customers. Customer Data Platforms (CDP) has become influential in helping marketing organizations achieve their marketing goals. They are assisting organizations to deal with several marketing channels and ways to counter competition. This article will look at what Customer Data Platforms are, their work, features, and examples.

What is Customer Data Platforms?

A Customer Data Platform empowers marketers with the client’s data and provides the full details of these customers. It brings together artificial intelligence and data science, which pulls together marketing data to create personalized experiences for clients. It helps support the company’s marketing activities based on the client’s experiences. They unify data collected from different sources to create one, full-detailed customer profile. These CDP mobile apps help marketers collect data in real-time, making them segment it and efficiently serve their clients.

How does Customer Data Platform work?

Customer Data Platforms have many capabilities and responsibilities. They are used to collect data from different sources, filter it, and restructure it in a manner suitable to fit marketing systems. The data is then used to offer personalized marketing activities to clients. CDPs come in various forms. They can also carry other functions, such as analyzing data, predictive processes, and content marketing. The main tasks of customer data platforms include the below:

  • They identify clients’ information.
  • They upload and store customer data in the systems.
  • They accept input of data from different sources and formats.
  • They compare and merge data of a client from various sources.
  • Provide the processed data to external systems, including marketing
  • It enables marketers to control and use the data in marketing activities.
  • Apply other processes that make the data usable in different fields of marketing.

How is a Customer Data Platform Important to Your Business?

There are different reasons why an organization will need a CDP mobile app in their organization. The main reason is that it benefits its marketers in their marketing functions. Its benefits are as below:

  • The CDP integrates the existing and future marketing tools of an organization. It is necessary because marketing systems come with different technologies, making them not compatible with each other in an organization.
  • It enables organizations to better understand their customer’s behavior on different channels when offering various media campaigns.
  • It provides real-time personalization of clients. CDP enables marketers to develop real-time personalized content for their customers based on personality and behavior.

Benefits of a Customer Data Platform

Below are some of the benefits of a Customer Data Platform app to businesses:

  • It provides a complete customer view: it helps companies get complete customer information, which is comprehensive and accurate, making their engagement more manageable. It maximizes efficiency by reducing redundancy and inaccuracy in the customer’s data. 
  • Leads to improved advertising: since a CDP helps to come up with customer’s data in a targeted way, it increases online advertising effectiveness. 
  • Simplifies customer data: traditionally, marketers had a challenging task of synchronizing data from different sources. CDP automates the whole process and gives marketers ready–to–use data, making them concentrate on other marketing strategies.
  • Web personalization: CDP allows companies to create personalized customer experiences directly to their websites. It’s only possible when companies get real-time information concerning website visitors.
  • Helps businesses gain insights: through data mining, companies can get more information regarding their customers.

Best CDP Software Providers

There are different CDP Software providers you can find online. Some of the best include the below:

  • Tealium: It’s the largest according to the employee count, and it’s the most recognized CDP software. It has over 1000 Pre-built integrations for business use and has a robust API toolkit.
  • Lytics: has over 50 employees and allows aggregation of data, which resolves data for individual customers. It has AI capabilities that are useful in most businesses.
  • Redpoint Global: It works with various vendors to create data solutions to clients. Founded in 2006, it has robust data segmentation and incorporates vendors for data enrichment. Gives quality data and provides data stitching services.
  • Segment: Provides strong, out of the box integrations and has over 200 SaaS vendors.
  • Treasure data: Offers CDP with over 100 connectors that help unify raw data to produce a single customer experience. 
  • Blueconic: Provides a highly scalable solution for businesses. It’s a suitable ML based product. Its software leverages several AWS services.

Customer Data Platforms are becoming popular in implementing marketing strategies. It helps companies and their marketers concentrate on other things by simplifying customer’s data, used in marketing strategies. They are must-have instruments that every company should have in its marketing toolkit.