WhatsApp has taken over social media platform like nothing else. It’s revolutionizing communication by bringing in ease and flexibility, so much so that most of us now prefer to use WhatsApp for regular conversation and messages. All that you require is a stable internet connection like Cox internet and you’re set for smooth sailing. Furthermore, there is a new business application launched by WhatsApp for its consumers. It’s helping business owners around the world in generating profitable business solutions. This app is also extremely user-friendly and small/new ventures can utilize it for free yet effective marketing, making sure that they remain visible.
There are some glitches as its still new and new developments are continuously happening to make it more fruitful. Customers may expect immediate responses due to the mobility of WhatsApp and that may prove to be a hardship for any company/business owner. Regardless of all the pitfalls that one might imagine this app to have, it is the future of all communications. Some ways to effectively utilize WhatsApp to run your startup or running business are discussed below, with the hope that it may help optimize your dealings better than before.
1. Create efficient customer service
While it may seem like a nuisance that customers may need your constant attention but there’s no denying the fact that every business runs on good customer service. The more potent it is, the better are your chances of retaining loyal customers. Since WhatsApp is basically a communication tool, it’s all about connecting with people and that’s the edge that you can have, all for free. Create a company profile and you’re visible to customers everywhere who can view you and then easily get in touch as well. To make it a little hassle-free, there is the option of setting up automated responses that are sent whenever a customer has a query. You can simply give out a timeframe for a personal reply. Customers learn to trust your word this way and know that you are approachable. In short, there’s a lot that is customizable.
If you’re running a buying/selling business, you can create quick replies for whenever an order is received or delivered. Moreover, you can write up a quick policy that refers to the returning of an item and sends it as a “quick reply”, a new option that comes with WhatsApp business.
2. Share promotions, sales, and giveaways
With the status feature, you can share any promotions and sales that you may have going on instantly. Because of its reply feature, customers can present any codes that you have previously given. This can help create excellent sale opportunities since it’s all happening live and customer interaction is on the on the spot. Similarly, you can have giveaways to promote a certain product. Customers/consumers may not need it or be interested but since they can get it free, they are involved in the promotion. After all, who hates a freebie! People will share the product to outside groups, this helps with the marketing and therefore higher profits.
Note that since you’re shifting from a casual WhatsApp usage to a more business-oriented one. Therefore a stable internet connection is a must which you can depend upon. Be sure to check out your local Xfinity internet to get some of the best options available to you.
3. Bring in outer influence through collaborations
Collaborate with other relevant businesses to create a bigger marketing arena. Those businesses don’t have to be ones selling the same products. Let’s take the example of a baking business. Look at a few decor companies that are interested in arranging personalized events. Promote them in your group by showing pictures of an event where you offered the food items with all the décor managed by that company. They can do the same for you in their groups. You both get the benefit of the collaborated efforts and it’s completely cost-free.
4. Receive instant feedback
We’ve all experienced the irritable calls from customer services that ask you a series of questions to help rate a product. Instead of all that hassle and financial investment, simply create a questionnaire or a series of questions that can help say yay or nay to a certain product or service. Send that in your groups and get instant feedback free. The customers may also get some fun out of it if those questions are creative and this helps with the privacy issue that most people have. No one wants an unnecessary invasion of their time; with life so busy, it’s simply not acceptable in some instances. However, if you create a little entertainment, your viewers/customers may be more than willing to invest time. This makes sure that your customers are always aware that they are important to you and makes for valuable relations.
5. Stay updated
No business can become an overnight success. You need to review your services or products constantly for optimum results and that can take time. It is absolutely necessary that you know where your business is going if it’s expanding or you need to downsize. An extremely essential part of running a successful business or company is having the statistics and data. Keeping a record of your sales, profits and losses go a long way in ensuring your chances of survival in a competitive business world. WhatsApp now allows the recording of data and tracking of your progress.
In the menu, go to settings, then business settings and then look for statistics. You can view all your messages, including delivered, read, failed and replied. This can help you improve upon the customer experience and understand what they require or do not like. Moreover, you realize the number of efforts required to bring about a change for better future prospects.
6. Get the better of two worlds
Since Facebook owns WhatsApp, you can use both in accord to broaden your marketing scope. Sending and receiving messages is far easier through WhatsApp so using them both together helps you deal with the not so good messaging option on Facebook. You can receive notifications on both simultaneously. Create an ad on Facebook, you can also choose any of the existing ones that you may already have. Select the boost advertisement option and remember to select “Engagement” as your primary objective to receive the send to WhatsApp button.
There is still a lot of available space for improvements but there’s no denying the fact that WhatsApp will soon become the go-to thing for more businesses in the coming years. Startups and small setups can especially reap these benefits because there’s no need to invest some very precious greens in the beginning years when you require financial stability to actually produce/deliver products and services.