Remote Control vs. Remote Support
People will often ask me why I use two different products for remotely accessing computers. My response is simple. It all depends on whether I am performing remote control or remote support functions.
I use remote control when I am in complete control over a computer. For example, I remote control my home computers from work. In general, there is usually nobody around who can do things for me at the other computer so I need to make sure that I can do whatever I need from the other side. My preferred remote control product is LogMeIn since it allows me to remotely access my system from anywhere, regardless of who is on the other computer.
Remote support, on the other hand, is something I usually perform on a computer that is controlled by someone else and that other person is available to help. I usually use remote support when I am helping someone fix their computer or when they want me to show them how to do something on their system. I generally will use CrossLoop for remote support of computer systems. It keeps the computer owner in control and gives them the security of knowing that I cannot just connect in to their system whenever I want but it allows them to give me access when they need help.
Even though Windows is extremely GUI friendly, I find that if you really want to do some fine tune high end geeky things on your Windows computer, you pretty much need to do it from a command line.
We’ve all done this from time to time. You just show up to work after a two hour commute when you realize that there is a file you need at the other office two cities over. Or maybe your spouse calls and asks you for help with an Excel spreadsheet. The idea of traveling to another location or back home for a two minute solution excites you about as much as a skunk martini. But, what do you do?