Remote Control vs. Remote Support
People will often ask me why I use two different products for remotely accessing computers. My response is simple. It all depends on whether I am performing remote control or remote support functions.
I use remote control when I am in complete control over a computer. For example, I remote control my home computers from work. In general, there is usually nobody around who can do things for me at the other computer so I need to make sure that I can do whatever I need from the other side. My preferred remote control product is LogMeIn since it allows me to remotely access my system from anywhere, regardless of who is on the other computer.
Remote support, on the other hand, is something I usually perform on a computer that is controlled by someone else and that other person is available to help. I usually use remote support when I am helping someone fix their computer or when they want me to show them how to do something on their system. I generally will use CrossLoop for remote support of computer systems. It keeps the computer owner in control and gives them the security of knowing that I cannot just connect in to their system whenever I want but it allows them to give me access when they need help.
9 Responses to “Remote Control vs. Remote Support”
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Mrinal Says:
September 10th, 2008 at 3:18 pmTim - thank you from CrossLoop and you absolutely get where we try to differentiate and focus.
If you do a lot of remote support, I would recommend creating a free profile which will enable you to port your tech support reputation to your blog here etc etc.
Here is a detailed post on more of the other tools we provide for people to monetize their experience and expertise:
http://www.howtogeek.com/howto/the-geek-blog/how-to-make-money-from-home-using-your-tech-skills-with-crossloop-marketplace/Please feel free to email me at anytime if you have questions.
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Jason Says:
September 11th, 2008 at 6:28 amHoly crap! CrossLoop is exactly what I have been looking for. I will be launching a Tech Support website here soon and this will be perfect for what I want to do.
At work we use Dameware to remote control PC’s for various things. When working on servers I usually just use RDP.
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benwaynet Says:
September 11th, 2008 at 6:30 amI’ve been looking for a remote support tools that doesn’t require an install on either side.
I found http://www.teamviewer.com and they have a portable client. for both the tech and the client. But for the tech to use the portable client it looks like you need to purchase a license
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Robert H Says:
September 11th, 2008 at 10:39 amCrossloop looks pretty nice - do you know if there is a way to download/set it up so that the client does not get prompted to create an account when they run it? I just started working remotely for my company and would like to use this for remote support but don’t want to make everybody at work get an account or have to hit the tiny ’skip’ button every time.
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shemay Says:
September 16th, 2008 at 10:04 amit is a nice idea to remote control your PC but if you have a slow connection that is really annoying.
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civilx Says:
September 19th, 2008 at 1:31 pmI just saw a review of gbridge here:
http://www.freewaregenius.com/2008/09/18/gbridge-access-remote-pcs-easily/
and tried it. It is pretty fast when hooking up two computers (Both my home and office machines are behind firewall) using windows RDP. This works much faster than VNC (screen refresh) based solutions especially if you are over slow connection. Seems to me that is the way to go! -
OtherInbox Says:
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theclevercloggs Says:
October 14th, 2008 at 3:32 amI use team viewer as it gives to me both bites of the cherry.
an always on for access to my base, plus a secure one time only for customers.
I find it is very fast and uses that wonderful 4 letter “F” word FREE
Seezya
LesStart with a smile it usually goes quicker.
There’s no point in being miserable.
It never ever makes the day any better. -
David Says:
November 1st, 2008 at 3:13 pmCrossLoop is a great concept, but it suffers from a poor interface and the limitations of using VNC-based software.
It will be interesting to see what they do with the $6 million in venture capital they recently acquired.
However I prefer PCMagical.com who have combined LogMeIn Rescue (considered the industry leader in remote support) with PayPal for payments.
http://pcmagical.com/newengineer/
It’s similar to CrossLoop in the sense that you can charge customers for fixing their computers, but in my opinion its far simpler and quicker.
My $0.2 worth!
Take care,
- Dean
