Flat Fee Tech Support Coming April 1st
Note: This blog entry is sponsored by LoudLaunch.
I don’t know about you but just by looking at the PC-VIP website, I think they may already be in trouble. According to the news campaign release:
PC-VIP is a revolutionary new service that alters the way computer support is delivered to small and medium business and traveling executives and artists/models/actors.
I’m not really sure what this means but they have at least until April 1st to figure it out since this is when they will be releasing their service. There isn’t much on their website but I guess that will change soon. It seems like they are putting a lot of effort into generating hype about this. In fact, I even received an e-mail from them back in January. They were trying to recruit new technical resources to support the people who actually do the work. Here is the letter I received:
Hello.
On April 1, 2007, a new concept in Computer Support will be rolled out across the United States and Europe. We believe that PC-VIP will turn the market for support services to the SMB space ON IT’S EAR.
We are looking for qualified support professionals to act as field personnel in New York City, Los Angeles, San Francisco, Chicago, Miami, Austin, Seattle, and Washington DC, as well as in Paris France and Brussels, Belgium, immediately.
The money is big, and no kidding, this will be so big that it’s entirely likely that anyone who isn’t “with us” might find themselves with a bit of a problem professionally, pretty soon.
One catch: We aren’t supporting the computers, we’re supporting the people. This means that while your technical skills matter, your people skills matter even more.
Simple offer: let us know of your interest, and we’re going to put upward of $100K/year in your pocket, and probably make your life easier at the same time.
You know what to do . . .
–
Jeff Yablon
President & CEO
PC-VIP Inc.
http://www.pc-vip.com
I sent him a polite response indicating that I did not work out of any of the cities that he was interested in.
So, I decided to do some digging and it seems that Mr. Yablon has been quite busy. Here is his history taken from a Google cache of his webpage:
Jeff Yablon, renowned educational speaker and broadcaster, software author, and business development expert, has worked in concert with senior management of companies large and small to craft and deploy strategies for implementing technology and business processes for employees and customers. He has been developing PC-VIP for several years.
In March 2000 Mr. Yablon, a syndicated radio and internet talk show host, sold his equity positions in Denver-based Planet Computer Inc. and San Francisco’s PlusMedia Broadcasting, both of which operated using business models designed by him and implemented under his direct supervision. Doing business as PlanetUplink®, Planet Computer was one of the first Application Service Providers, and remained one of very few serving the small-to-medium-sized business space until its sale to a larger corporate entity. PlusMedia produced and distributed news and entertainment programming via the internet, broadcast radio, and television.
In a career spanning nearly two decades, Mr. Yablon has consistently remained at the forefront of the way information is delivered and absorbed—often recasting rules for entire industries and segments of society. In February 1999, It’s Your Money Inc., the holding company for Yablon’s consulting, broadcasting, and software development efforts, was acquired by Planet Computer Inc. As its President and Chief Operating Officer, Jeff integrated Planet’s application hosting and consulting divisions with both business and consumer-oriented broadcasting services.
An internationally recognized expert in computer implementation, Jeff has written for International Data Group’s PC World Magazine and performed as an on-air analyst for CBS Television News’ Up To The Minute. In 1989 he founded the world’s first electronic publication, and built IYM Software Review’s reader base to 300,000 through distribution agreements negotiated with CompuServe, America Online, and others. In 1995, Jeff created The Computer Answer Guy™ for delivery via broadcast radio and internet-based audio. In that persona, he pioneered techniques for delivering advertising to listeners via streaming media, and maximizing its impact.
Jeff is also the author of Uninstall for Windows™. Upon its introduction in 1992, UN4WIN gained worldwide acceptance as the best tool for safely and completely removing unwanted software from computers running Microsoft’s Windows® operating system.
During his two elected terms as President of the Computer Press Association, Jeff helped author ethics standards for the journalism community, and created guidelines for accrediting electronic journalists that were implemented by virtually the entire technology tradeshow industry.
Jeff studied Economics and Marketing at Dickinson College and Rutgers University.
There is even more information about him at his ZoomInfo page.
I am definitely going to be following to see where PC-VIP goes. Jeff seems like a man with a good business sense based on his history. Even if PC-VIP looks to be shaky at this point.
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2 Responses to “Flat Fee Tech Support Coming April 1st”
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PC-VIP Says:
February 9th, 2007 at 8:35 pmOK, Tim, I’ll comment!
First, thanks for the post. I’m not sure what caused you to conclude that we might be “in trouble”, but aside from that, I commend your legwork, etc. Seriously: nice job!
Now with that said, let me address “where we are”.
PC-VIP has been under development for over two years. My career in this business, as you have pointed out, is quite long, stretching back over 20 years and running the gamut of experiences and responsibilities. I actually had a period of semi-celebrity in the 90s as the author of Uninstall for Windows and also host of both my own syndicated radio and internet program (The Computer Answer Guy), and as a TV reporter on technology for CBS News.
After a seven-year hiatus from the entrepreneurial ranks, I’m at the head of a most distinguished team of folks who are about to do something that has NEVER been done: make small-business technical support work properly. Large companies don’t know how to handle these guys, and the typical guy-with-a-hammer-and-a-screwdriver (and I’ve commented on one of your posts here in that genre) guy is a mess. And speaks geek, not English.
We are going to launch live on April 1 in eight U.S. markets and two in Europe, and we have figured out (for real!) how to do this so that we make money, the customer is far better taken care of both in terms of reliability and increased productivity from reduced downtime, AND by saving them from 15-40% over the cost of the “Nick Burns” kind of guy.
The web site is sparse for now very much on purpose, and the number of people giving us their contact details is so large that we’re going to be profitable in our first quarter of operation.
We think it’s cool. So do the customers that we’ve been testing our methodology on for the last several months.
In trouble? No way, but, but I truly appreciate you paying attention!
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PC-VIP Says:
April 5th, 2007 at 1:19 pmWell, the launch has happened, folks.
Tim . . . I encourage you to take another look . . . and of GREAT note to your readers is this:
Our affiliate program pays big bucks. and for the life of the deal, not just once.
Jeff Yablon
President & CEO
PC-VIP Inc.
PC-VIP.COM
