DIY Remote Tech Support
I received a great e-mail last week from Dan White over at RunPCRun. I had originally intended to write about this when he sent me the original e-mail but, unfortunately, life happened. (Sorry, Dan!) So, in the “better late than never” category, I submit a really cool solution for helping people out remotely.
Earlier this week, I had the distinct displeasure of trying to walk someone through setting up a LogMeIn account so that I could remotely control their computer and fix their problem. I knew I was in trouble when I asked them to enter the address into the address bar and the response was “I want to go to their website, not mail them a letter!” (I’m not kidding!)
This is when the true genius of Dan’s article Create your own VNC support package in 640Kb. Simply e-mail then the link to download your package, install it, and double click on “Get Help!” So simple, even the most dedicated Luddite could figure it out!
Now, this is not a “download and run” solution for the person who is on the tech side but once you go through the steps (which are very well described and laid out in the article), you will have a fully working (and reusable) solution for dealing with those remote support calls!
Good work, Dan!
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4 Responses to “DIY Remote Tech Support”
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Kiltak Says:
January 25th, 2007 at 8:18 amWhen dealing with friends and home users for tech support, I find that the best tool to help them with minimal work from them is by using MSN messenger and its “Remote support” feature.
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runpcrun Says:
January 29th, 2007 at 9:36 amKiltak: I wouldn’t dispute “Windows Remote Assistance” or “MSN Remote support” are good tools in the right place. However this is intended to fulfill a different need, it’s not dependent on MSN and UPnP routers for it’s connection, and is simple for enough for even my father to double-click on rather than going through the remote assistance wizard.
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michael Says:
January 30th, 2007 at 10:19 pmHas anyone tried this. I attempted it tonight and got absolutely nowhere! Let me know if you had any luck. I’d love to see what I did wrong.
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runpcrun Says:
February 2nd, 2007 at 7:37 pmMicheal, I’ll be happy to help you if you would like. Either give more information in the comments section here or on the RunPCRun website especially on where it went wrong, or simply email me direct at support [at] runpcrun [dot] com
