Give Service, Keep Customers
My entry is going to be quick today as I lost most of my day to hardware failures and bad customer support.
Today was a living example of how to and how not to provide customer service. To begin with, I got great service from Dell and Telus today and I got horrible service from Wal-Mart.
Dell
I had a hard drive failure in one of my server drives. The short story: Contacted Dell at noon, had a new server and tech installed at 3:PM. Excellent service.
Telus
Was thinking about going to a different carrier for cell phone coverage. The short story: cut my present plan by $12 per month and a free phone on a two year plan that should have cost me $50.
Walmart
Went to get pictures of my three year old at Walmart. Session was to last 15 minutes. The short story: did not get into out 3:40 appointment until 5:00. When asked the problem, was told they were instructed to overbook by manager. When called manager, got answering machine that cut me off after about a minute. Still waiting to see if they get back to be in the guaranteed 24 hours.
Verdict
Will buy more Dell products. Will stay with Telus. Could not pay me to go back to Walmart.
Whew! I feel better. I promise more tech related stuff tomorrow.
If you found this post useful, why don't you buy me a cup of coffee to show your gratitude?
